Once your order is successfully placed, you will immediately receive an order confirmation email with all the details, including your order number, items purchased, shipping address, and payment summary. This email confirms that your order has been received and is being processed. You can also log in to your account to check your order status at any time.

We accept a variety of secure payment methods, including credit/debit cards, PayPal, and Shopify Payments. All transactions are encrypted and processed through trusted payment gateways, ensuring your payment information is fully protected. You will also receive a payment confirmation once your transaction is successful.

You can request to amend or cancel your order before it is shipped. If you need to make changes, please contact our customer support team as soon as possible at support@tailooo.com . Please include your order number, a screenshot of your order, and any relevant information so we can quickly identify your order and assist you. We will do our best to accommodate your request. Once your order is shipped, changes or cancellations may no longer be possible, but we offer a flexible return and refund policy for eligible orders.

Absolutely! Our website uses SSL encryption to protect all your personal and payment information. We work only with trusted and verified payment providers, and your transactions are monitored for security. Additionally, our customer support team is always ready to help if you have any concerns or questions. Shopping with us is safe, secure, and hassle-free.

We have multiple local warehouses around the world to ensure fast shipping. Your order will be dispatched from the warehouse closest to your location, based on stock availability. However, if the nearest warehouse is out of stock, your order may be shipped from another warehouse, which may take a few extra days. Please contact our customer support at support@tailooo.com if you have any questions—we will handle your inquiries promptly and efficiently. Please note that actual delivery times may vary depending on your local postal service and any unforeseen delays. Once your order is shipped, you will receive a tracking number to monitor your package.

Shipping costs depend on your order amount and delivery destination. For orders over $80 USD, we offer free shipping. For orders under $80 USD, a standard shipping fee will apply. This helps keep shopping simple and convenient. The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.

If your package is delayed or appears lost, please contact our customer support team at support@tailooo.com with your order number and any relevant details. We will investigate with the shipping carrier and do our best to resolve the issue promptly. Eligible orders may qualify for reshipment or refund.

Yes! We ship to most countries worldwide. Please ensure your shipping address is accurate and complete. Some remote areas may have limited shipping options or longer delivery times.

If you wish to return an item, please contact our customer support team at support@tailooo.com and provide your order number, a screenshot of your order, and the reason for the return. Our team will guide you through the return process and provide a return shipping label if applicable. Please ensure the item is unused, in its original packaging, and in the same condition as received. For more details, please refer to our Return Policy page.

Yes! If an item is defective, damaged during shipping, or incorrect, you can request an exchange. Please contact us at support@tailooo.com with your order details and a photo of the item. Our team will guide you through the exchange process and ensure the replacement is shipped as quickly as possible. Rest assured, we are committed to providing full support until you are completely satisfied.

We offer free returns for items that are defective, damaged, or incorrect. For other reasons, return shipping costs may apply, and customers are responsible for the cost unless otherwise specified.

The following items are not eligible for return: Used or damaged items、Items not in their original packaging、Personalized or custom-made products、Perishable goods.

You can contact our customer support team at support@tailooo.com for any questions or assistance regarding your orders, products, or policies. Our team is ready to help you promptly.

Our customer support team typically responds within 1 business day. For urgent inquiries, please provide detailed information, your order number, and any relevant screenshots, so we can assist you as quickly and efficiently as possible. We are committed to providing friendly, timely, and professional support. No matter your question—whether it’s about your order, shipping, returns, or product details—our team will guide you every step of the way to ensure a smooth experience. You can always reach out to us at support@tailooo.com , and we will do our best to resolve your issue promptly.

You can follow Tailooo on major social media platforms such as Instagram, Facebook, and TikTok to stay updated on new products, special promotions, exclusive offers, and helpful pet care tips. Following us is a great way to connect with our community, share your pet experiences, and be the first to know about our latest launches. All social media links are available in the footer of our website for your convenience. We encourage you to reach out or interact with us on these platforms if you have any questions or just want to share your love for pets—we are always happy to hear from our customers!

Yes! You can subscribe to our newsletter on our website to receive updates on special promotions, new products, and exclusive offers. You can unsubscribe at any time if you no longer wish to receive emails.

Yes! Tailooo is committed to sustainability and environmental responsibility. Many of our products are made from natural, renewable, and recyclable materials. We carefully select suppliers and production processes to minimize environmental impact, so you can enjoy our products knowing they are eco-friendly.

Absolutely! All Tailooo products are made with non-toxic, pet-safe materials. We prioritize your pet’s health and safety, ensuring that toys, accessories, and other items are free from harmful chemicals, sharp edges, or small parts that could be swallowed.

To choose the right size, please refer to our size guide available on each product page. Measure your pet carefully (weight, length, chest circumference, etc.) and compare it with the recommended sizes. If you’re unsure or between sizes, our customer support team at support@tailooo.com is happy to help you select the perfect fit for your pet.