Your 25% OFF + Free Shipping Is About to Expire…
Filter by topic
All
💳 Order & Payment
🛒 How do I know my order is confirmed?
Once your order is successfully placed, you will immediately receive an order confirmation email with all the details, including your order number, items purchased, shipping address, and payment summary. This email confirms that your order has been received and is being processed. You can also log in to your account to check your order status at any time.
💳 How can I pay?
We accept a variety of secure payment methods, including credit/debit cards, PayPal, and Shopify Payments. All transactions are encrypted and processed through trusted payment gateways, ensuring your payment information is fully protected. You will also receive a payment confirmation once your transaction is successful.
🛒 Can I amend or cancel my order?
You can request to amend or cancel your order before it is shipped. If you need to make changes, please contact our customer support team as soon as possible at support@tailooo.com
. Please include your order number, a screenshot of your order, and any relevant information so we can quickly identify your order and assist you. We will do our best to accommodate your request. Once your order is shipped, changes or cancellations may no longer be possible, but we offer a flexible return and refund policy for eligible orders.
🔐 Is it safe to buy online?
Absolutely! Our website uses SSL encryption to protect all your personal and payment information. We work only with trusted and verified payment providers, and your transactions are monitored for security. Additionally, our customer support team is always ready to help if you have any concerns or questions. Shopping with us is safe, secure, and hassle-free.
📦 Shipping
🚚 What are shipping timeframes?
We have multiple local warehouses around the world to ensure fast shipping. Your order will be dispatched from the warehouse closest to your location, based on stock availability. However, if the nearest warehouse is out of stock, your order may be shipped from another warehouse, which may take a few extra days. Please contact our customer support at support@tailooo.com
if you have any questions—we will handle your inquiries promptly and efficiently.
📦 What are shipping costs?
Shipping costs depend on your order amount and delivery destination. Normally, we offer free shipping on orders over $40 USD, while orders under $40 USD are charged a standard shipping fee.
🎉 Limited-Time Offer: We are currently offering FREE shipping on all orders until the end of this month, with no minimum purchase required.
This helps keep shopping simple and convenient. The exact shipping fee (if applicable) will always be calculated and displayed at checkout before you complete your purchase.
❓ What if my package is delayed or lost?
If your package is delayed or appears lost, please contact our customer support team at support@tailooo.com
with your order number and any relevant details. We will investigate with the shipping carrier and do our best to resolve the issue promptly. Eligible orders may qualify for reshipment or refund.
🌍 Do you ship internationally?
Yes! We ship to most countries worldwide. Please ensure your shipping address is accurate and complete. Some remote areas may have limited shipping options or longer delivery times.
🔄 Returns & Exchanges
🔄 How do I return an item?
If you wish to return an item, please contact our customer support team at support@tailooo.com
and provide your order number, a screenshot of your order, and the reason for the return. Our team will guide you through the return process and provide a return shipping label if applicable. Please ensure the item is unused, in its original packaging, and in the same condition as received. For more details, please refer to our Return Policy page.
↔️ Can I exchange my item?
Yes! If an item is defective, damaged during shipping, or incorrect, you can request an exchange. Please contact us at support@tailooo.com
with your order details and a photo of the item. Our team will guide you through the exchange process and ensure the replacement is shipped as quickly as possible. Rest assured, we are committed to providing full support until you are completely satisfied.
🆓 Do you offer free returns?
We offer free returns for items that are defective, damaged, or incorrect. For other reasons, return shipping costs may apply, and customers are responsible for the cost unless otherwise specified.
🚫 What items are not eligible for return?
The following items are not eligible for return:
Used or damaged items、Items not in their original packaging、Personalized or custom-made products、Perishable goods.
🐶 Product & Safety
🧵 What materials are your products made from?
We carefully select materials suitable for everyday pet use. Each product page clearly lists material details so you can make an informed decision.
Products marked with an “E” indicate eco-friendly materials — made from natural, non-toxic, and environmentally responsible sources. These options are designed to be gentle on your pet and better for the planet.
🛡 Are your products safe for pets?
Yes. Our products are designed with pet comfort and safety in mind.As with any pet product, we recommend supervision during use.
🧼 How should I clean the product?
Care instructions are provided on each product page. If you need further guidance, feel free to contact us.
🎨 Custom & Personalization
✏ How does personalization work?
Simply upload your photo or enter your custom text on the product page before checkout.Please double-check spelling and details before placing your order.
⏳ How long does custom production take?
Custom items require additional processing time before shipping.
Estimated production time is listed on the product page.
🔄 Can I modify my custom order after placing it?
If production has not started, we may be able to help.
Please contact us as soon as possible.
❓ What if I’m not satisfied with my custom product?
We carefully check every custom item before shipping.If there’s a production error or defect, please contact us and we will offer a replacement or refund.Please note: personal preference differences (e.g., color tone) are not considered defects.
Still Need Help?
We’re always happy to help.
Contact us at: