Tailooo — Legal & Terms
Our terms,
By accessing or using the Tailooo website (www.tailooo.com) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
01
About Tailooo
Tailooo is a premium pet lifestyle brand built for dogs who go places. We design and sell pet accessories, gear, and personalised products for dogs and their humans. Our business is registered and operated from London, UK.
02
Eligibility
You must be at least 18 years of age to place an order on our website. By using our services, you confirm that you meet this requirement. If you are purchasing on behalf of a minor, you accept full responsibility for the transaction.
03
Products & Personalisation
We take great care to present our products accurately. However, colours may vary slightly due to screen settings. For personalised or custom items, please review your order carefully before submitting — we are unable to accept returns on customised products once production has begun.
04
Pricing & Payment
All prices are listed in the currency shown at checkout and are inclusive of applicable taxes unless stated otherwise. We reserve the right to update pricing at any time. Payment is processed securely through trusted third-party providers including Shopify Payments, PayPal, and Stripe. We do not store payment card details.
05
Orders & Fulfilment
Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including cases of pricing errors, suspected fraud, or stock unavailability. You will be notified promptly and any payment refunded in full.
06
Shipping
We ship internationally. Delivery timelines are estimates and may vary due to carrier delays, customs processing, or other factors outside our control. Tailooo is not liable for delays caused by third-party carriers or customs authorities.
07
Returns & Refunds
Returns and refunds are governed by our Refund Policy, which forms part of these Terms. Please review it at www.tailooo.com/pages/returns.
08
Intellectual Property
All content on this website — including brand name, logo, photography, copy, and design — is the property of Tailooo and protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
09
User Conduct
You agree not to use our website for any unlawful purpose, to transmit harmful or misleading content, to attempt to gain unauthorised access to our systems, or to interfere with the operation of our services.
10
Disclaimer & Limitation of Liability
Our products and services are provided "as is." While we take every care to ensure quality, Tailooo makes no warranties beyond what is stated in the product description.
To the fullest extent permitted by law, Tailooo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.
11
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party site. Visiting linked sites is at your own risk.
12
Changes to Terms
We may update these Terms of Service from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes acceptance of the new terms.
13
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14
Contact Us
For any questions regarding these Terms, please contact us at support@tailooo.com.
Email: support@tailooo.com
Location: London, UK