Tailooo — Legal & Privacy
Your privacy,
Welcome to Tailooo. We believe that a life well-lived with your dog deserves products built with care — and that extends to how we handle your information. This policy explains what we collect, why, and how it stays protected.
By using our website or purchasing from us, you agree to the practices described here.
01
Information We Collect
Personal information
When you place an order or get in touch, we may collect: Name · Email address · Shipping & billing address · Phone number · Payment information · Order history. Payment details are processed securely by third-party providers — we never store raw card data.
Automatically collected
When you browse our store, our systems automatically receive: IP address · Device & browser type · Pages viewed · Time on site · Cookies & tracking data · Referring URLs.
Optional information
Your pet's name or customisation details for personalised products · Survey responses or reviews · Messages to our team.
02
How We Use Your Information
We use your data only for purposes that make your experience with Tailooo better and safer: processing and delivering orders, providing customer support, improving our website and user experience, sending order updates and newsletters (unsubscribe anytime), detecting and preventing fraud, and complying with legal obligations.
04
Sharing Your Information
We do not sell your personal data. Full stop.
We share data only with the partners necessary to operate our store and deliver your order — including payment processors (Shopify Payments, PayPal, Stripe), shipping carriers, analytical tools (Google Analytics, Meta Ads, TikTok Ads), and email marketing platforms. Each partner is contractually required to protect your data to GDPR and CCPA standards.
05
Data Storage & Security
We take security seriously and use modern safeguards to protect your personal data, including SSL encrypted checkout, secure payment gateways, and access-controlled encrypted databases. Your information is retained only as long as necessary for legal or business purposes.
06
Your Rights
Depending on where you are located, you have specific rights over your personal data. To exercise any of these rights, contact us at support@tailooo.com.
GDPR — EU Customers
- Access your data
- Correct inaccurate data
- Request deletion (Right to be Forgotten)
- Object to data processing
- Request data portability
- Withdraw consent at any time
CCPA / CPRA — California Residents
- Know what information is collected
- Request deletion of your information
- Opt out of data sharing used for advertising
- Receive equal service regardless of privacy choices
07
Children's Privacy
Tailooo does not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us at support@tailooo.com and we will promptly delete it.
08
International Data Transfers
If you are located outside the country where our servers and partners operate, your information may be transferred internationally. We ensure all such transfers follow GDPR-approved safeguards and contractual protections.
09
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will always be posted on this page with an updated "Last Updated" date. We recommend reviewing this page periodically.
Our website may contain links to third-party sites. We are not responsible for their privacy practices — please review each site's policy before sharing personal information.