Refund Policy

1. Order Changes & Cancellations

1.1 Unprocessed Orders

If your order has not yet entered the processing stage, you may request a change or cancellation.
Please contact us at support@tailooo.com before 11:59 PM EST on the day of purchase.
After this deadline, orders will be automatically processed and cannot be changed.

1.2 Shipped Orders

Once an order has been packed or shipped, it cannot be canceled.
If you need assistance, please contact our support team.

2. Eligible Returns & Refunds

2.1 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 2 days of delivery and provide photos or a short video.
Upon confirmation, we will send a replacement at no additional cost.

2.2 Not Satisfied With the Item

If you are not satisfied with your purchase, you may return it within 31 days of receiving it.
Items must be unused, in original packaging, and suitable for resale (excluding pet apparel).
A full refund will be issued after we receive and inspect the returned item.

2.3 Wrong Size/Color/Style Sent

If the size, color, or style received does not match your order due to our error, we will accept a return or send a replacement.

2.4 Lost Packages

If your order has not arrived within 60 days of shipment, you are eligible for a full refund.
Some items may arrive in separate packages.

3. Non-Returnable Items

  • Pet apparel (for hygiene reasons)
  • Items that have been opened or show obvious signs of use
  • Items that do not fit due to customer measurement errors
  • Customized or personalized items

4. Tailooo Return Process

Step 1: Check Return Eligibility
Ensure your item is within the 31-day return window and remains unused, in original packaging, and in its original condition.

Step 2: Contact Customer Support
Email us at support@tailooo.com within 14 days of delivery to request a return authorization.

Step 3: Receive the Return Address
Our support team will provide the designated return address and instructions.⚠ Do not return items to the manufacturer, as this may delay processing.

Step 4: Ship the Item Back
Pack the item securely and ship it to the provided address.Return shipping costs are the responsibility of the customer.

Step 5: Inspection & Refund
After we receive and inspect the returned item, we will process your refund.Refunds will be issued to your original method of payment.