Privacy Policy

Last Updated: [2025.02.16]

Welcome to Tailooo ("we", "our", "us"). We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or communicate with us.
By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data when you interact with our store:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Order history

1.2 Automatically Collected Information

When you browse our store, we automatically receive:

  • IP address
  • Device type
  • Browser type
  • Cookies and tracking data
  • Pages viewed & time spent on the site
  • Referring URLs

1.3 Optional Information

  • Your pet’s name or customization details (for personalized products)
  • Survey responses, reviews, or communication messages

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and user experience
  • Send order updates, promotions, or newsletters (you can unsubscribe anytime)

  • Detect and prevent fraud or security threats
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Provide personalized product recommendations
  • Measure marketing effectiveness

You can control cookie settings through your browser at any time.

4. Sharing Your Information

We do not sell your personal data.

We may share data only with trusted third-party partners:

  • Payment processors (Shopify Payments, PayPal, Stripe, etc.)
  • Shipping carriers
  • Analytical tools (Google Analytics, Meta Ads, TikTok Ads)
  • Email marketing platforms

Each partner is required to protect your data according to GDPR/CCPA standards.

5. Data Storage & Security

We take modern security measures to protect your personal data:

  • SSL encrypted checkout
  • Secure payment gateways
  • Access control and encrypted databases

Your information is stored only as long as needed for legal or business purposes.

6. Your Rights (GDPR & CCPA Compliant)

GDPR (EU Customers Have the Right To):

  • Access your data
  • Correct inaccurate data
  • Request deletion (“Right to be Forgotten”)
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time

CCPA / CPRA (California Residents Have the Right To):

  • Know what information is collected
  • Request deletion of your information
  • Opt-out of data “sharing” used for advertising
  • Receive equal service regardless of privacy choices

To exercise your rights, contact us at: support@tailooo.com

7. Children’s Privacy

Tailooo does not knowingly collect data from children under 13.

If you believe a child has provided personal information, please contact us so we can delete it.

8. International Data Transfers

If you are located outside the country where our servers and partners operate, your information may be transferred internationally.

We ensure these transfers follow GDPR-approved safeguards and contracts.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend checking each site’s policy before sharing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, requests, or concerns regarding your privacy, please contact us:

📧 support@tailooo.com